Shipping

Standard Delivery to Austria 6€ / Germany 10€ / Worldwide 20€.

Payment

We accept payment via Paypal / Credit Card. 

Bank transfer / Cash  - please email us separately for these options.

Returns

Returns will be accepted within a maximum of 14 days. Please check every piece for faults upon receipt and let us know within three days should you find any. Items must be clean, unworn and have all their tags on for returns to be accepted. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should send/deliver your product to:

Fritsch & Maedel OG | rudolf Vienna

Draschestrasse 95, 1230 Vienna, Austria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and do not take responsibility for lost items during shipment.

If you would like to claim a damage or return an item, or have any questions regarding shipping & returns, please email us.